Guarantees and refunds
- Our plants are guaranteed to be true to name and in good health at the time of your purchase.
- If the plants you receive not satisfactory, please contact us within 10 days of the purchase. We will issue refunds or provide replacements for plants that are damaged in shipping or fail to leaf out. For plants that we shipped, if you want a replacement rather than a refund, you will need to pay additional shipping.
- Our guarantee does not cover plants injured by any factor outside our control, such as improper planting, freeze damage, drought, floods, pest or disease problems.
- We can advise you of our experience growing plants in our area, Western Washington, but we cannot guarantee our plants will thrive in your gardening environment if you live in a different gardening climate.
Workshop refunds: refunds will be offered for cancelled classes, refunds are not issued for no-shows. If you’ve registered for a class and cannot make it to the class, call us at least 3 days in advance to arrange a credit or refund.